At The Medicart, your satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help with a clear and fair return and refund process.
You may request a return if:Eligibility for Returns
The product is unopened and in original condition.
The return request is made within 7 days of delivery.
Note: Due to the nature of healthcare and wellness products, we do not accept returns of opened or used items unless they are defective or delivered in error.
The following items are not eligible for return:
Non-Returnable Items
Items without original packaging or labels.
Gift cards and promotional items.
To initiate a return:Return Process
Our team will review your request and guide you through the return process.
Once approved, securely pack the item and ship it to the address provided.
Note: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or damaged item).
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Refunds
Refunds will be issued to your original payment method.
Cancellations
Once shipped, orders cannot be canceled but may be eligible for return based on the criteria above.